Domestic Money Transfer

March 16, 2018

Domestic Western Union Money Transfer®

What is Domestic Western Union Money Transfer® ?

Domestic Western Union Money Transfers are money transfers sent within the same country.  In most cases, funds can be picked up anywhere in the Agent network within minutes (depending on the hours of operation of the payout Agent location).

To send a Domestic Western Union Money Transfer

  1. From the Main Menu, click on the Send Money button button or press the F5 key.

The Express Services Screen appears.

Express Services Screen

  1. From the Express Services Screen

  • Choose the type of search and enter the information. Press Enter or Click the Search Button to get the results.

Note: If the customer does not have an account number and does not want to enroll, select Cancel (Esc).  For enrollment with or without a transaction, please see the instructions for Western Union Card Enrollment.

The Send Money Menu appears.

  1. From the Money Transfer Menu, click the Money Transfer Menu button or press the F5 key.

  2. Use your mouse to click on your country, type the first few letters of your country name in the field provided or use the Up/Down arrows to highlight your country from the Country selection list.

Country selection list

The Information box displays information for the selected country.

Note: Screens used for this transaction are similar to those discussed in Send Money to Mexico.

  1. Click the Next (Enter) button.
    The 2. Transaction Details tab appears.

Transaction Details tab

The following table describes each field in the 2. Transaction Details tab.

Field

Description

Financial Information

Amount being sent and type of currency.

Using the information from the Send Money form, complete the following fields.

Send Amount -Type the amount (maximum 10 numeric characters).

If any invalid characters are typed in the Send Amount field, a message appears advising you an invalid amount has been entered into the Send Amount field.  Please check the amount and re-enter.

If any invalid characters are typed in the Destination Amount field, a message appears advising you an invalid amount has been entered into the Destination Amount field.  Please check the amount and re-enter.

Expected Payout Location

City

City information for the selected country.

State

State or Province information for the selected country.

Receiver (Alt-R)

Receiver information.

  • First / Last (default) – then type first and last name of person (maximum 39 alphanumeric characters)

  • Business – then type name of company and attention (maximum 39 alphanumeric characters each)

  • Paternal / Maternal – then type first, paternal, and maternal names (maximum 39 alphanumeric characters each)

Receiver

Sender (Alt-S)

Sender related information.

  • First / Last (default) – then type first and last name of person (maximum 39 alphanumeric characters)

  • Business – then type name of company and attention (maximum 39 alphanumeric characters each)

  • Paternal / Maternal – then type first, paternal, and maternal names (maximum 39 alphanumeric characters each)

Sender (Alt-S)

Financial Summary

Information related to the amount being sent.  These fields are filled in automatically and are not editable.

  1. Exchange Rate

  2. Expected Payout

  3. Send Currency

  4. Send Amount

  5. Fee

  6. Message Charge

  7. Delivery Charge

  8. Total Tax

  9. Discount

  10. Collect Amount

When a service is selected or information is entered in the Services/Info tab, an indicator displays in the group box identifying a particular service has been selected (e.g. If a test question was entered, Test Question included displays in the Services/Info group box).

Additional Services (Alt-D)

Note: Depending on what is configured in the Agent Configuration utility, some services may not be enabled.

These are the Additional Services available:

When a service is selected or information is entered, an indicator displays in the group box identifying a particular service has been selected (e.g. a Test Question was entered, Test Question included displays in the Additional Services group.

Once above information is added, the financial summary is adjusted.

  1. Type the information in the 2. Transaction Details tab of the Send Money screen.

  1. Refer to the Collect Amount field on the right-hand side of the screen.  This is the total amount the consumer owes, including any fees.

  2. Collect the funds from the consumer and place the money collected in a secure area.
  3. Select one of the following:

Transaction button

To

Back (Esc)

Back (Esc)

Return to the 1. Country tab.

Switch (Alt-C)

Switch (Alt-C)

Return to the Main Menu.

When selected, a confirmation message dialog box appears: Cancel this transaction?
Select:

  • Cancel this transaction and return to the Main Menu.  Select OK (Enter).

  • Change to another Western Union Product. From the drop-down list, select the product. Select OK (Enter). The dialog box for the specific product appears.

Validate (Enter)

Validate (Enter)

See below for possible options.
  1. Depending on what is configured in the Agent Configuration Utility, the following appears:

  •    You will choose yes or no depending whether you want to pre-print the transaction or not.

pre-print the transaction

  • Send Money collection support dialog box                Send Money collection support dialog box

    Click the Yes button to submit the transaction or the No button to cancel.

  • Receipt Entry dialog box

  • 3. Finish tab

    The following table lists each of the five configurations, displays received, and steps to take.

Configuration

Display

Steps

None

If using non-negotiable paper, the 3. Finish tab appears.

If using negotiable paper, the Receipt Entry dialog box appears.

Go to step 14.

Type the Check / Receipt Number, then select OK (Enter).

The print instructions dialog box appears with directions for printing the receipt.  Go to step 12.

Verify Send Money collect support dialog box appears with the following message:

Have you collected this amount?

After collecting the amount, select OK (Enter).

If using:

Non-negotiable paper, the 3. Finish tab appears.  Go to step 14.

Negotiable paper, the Collect Amount dialog box appears.  Go to step 11.

Verify + Warn Send Money collect support dialog box appears with the following message at the top:

IMPORTANT! IMPORTANT! IMPORTANT! DID YOU COLLECT FOR THIS TRANSACTION! IF NOT, DON’T SEND IT.

Under total collect amount, the message reads:

Have you collected this amount?

After collecting the amount, select OK (Enter).

If using:

Non-negotiable paper, the 3. Finish tab appears.  Go to step 14.

Negotiable paper, the Print Instructions dialog box appears.  Go to step 12.

Manual Send Money collect support dialog box appears with the following message:

Enter the total amount collected

After collecting the amount, manually type the amount in the blank field, then select OK (Enter).

If using:

Non-negotiable paper, the 3. Finish tab appears.  Go to step 14.

Negotiable paper, the Print Instructions dialog box appears.  Go to step 12.

Manual + Warn Send Money collect support dialog box appears with the following message at the top:

IMPORTANT! IMPORTANT! IMPORTANT! DID YOU COLLECT FOR THIS TRANSACTION! IF NOT, DON’T SEND IT.

Under total collect amount, the message reads:

Enter the total amount collected

After collecting the amount, manually type the amount in the blank field, then select OK (Enter).

If using:

Non-negotiable paper, the 3. Finish tab appears.  Go to step 14.

Negotiable paper, the Print Instructions dialog box appears.  Go to step 12.

  1. A dialog box will automatically appear with a fraud warning.  Review the fraud warning and then type the amount collected in the Enter the total amount field.

Enter the total amount field

  1. Click the OK (Enter) button to submit or the Cancel (Esc) button to cancel.

The Print Instructions dialog box appears with directions for printing the transaction receipt.

  1. Select OK (Enter).
    The automated receipt prints and the 3. Finish tab appears.

Finish tab appears

Note: If the receipt does not print, complete the gray-shaded section of the Agent Send Money form.  For instructions, click Agent Send Money Form Instructions.

  1. Follow the instructions on the 3. Finish tab, then click the Done (Enter) button to return to the Main Menu.
    The Main Menu appears.