Test Question Tab

February 26, 2018

Test Questions

To enter a test question and answer

  • Test questions may only be used for transactions below $1000 U.S. (up to $999.99)

  • With the exception of those countries that require both a test question and identification, test questions should ONLY be used in situations where a receiver does not have identification.

To payout on a test question and answer

  • Test questions should NEVER be used to time or delay the payment of a transaction.  Using a test question in this manner does not protect consumers when purchasing goods or services from someone they don’t know.

  • When a test question has been established, the Agent clerk MUST obtain the answer to the question regardless of whether the recipient actually presents identification.

  • If a receiver fails to provide the correct answer to a test question, DO NOT pay the transaction.  Instruct the receiver to contact the sender for the correct answer or remove the test question.

Note: Test questions are limited to 4-word questions (no charge), may only be used for transactions of $1,000 or less. Type an X in the Pay Without ID box, after advising the sender that Western Union assumes no responsibility for money being paid on ID Questions.  Otherwise, payee must also produce valid ID.

To enter a question and answer

  1. From the 2. Transaction Details tab, complete all necessary fields, including the Expected Payout Location field.

Note: Completion of the Expected Payout Location field is necessary for this function.

  1. Under Additional Services (Alt-D) menu, click the Test Question (Alt-Q) button.

The Test Question tab appears.

Test Question tab

  1. Enter a question and answer in the Question and Answer fields. Use the following table as a guide to typing the information into the Test Question tab.

Field

Description

Question

Question receiver is asked (maximum 40 alphanumeric characters) when no ID available.

Answer

Correct answer to the question (maximum 40 alphanumeric characters)

Pay Without ID

Click if ID is not required of receiver.

Clear (Alt-C)

Clear (Alt-C)

Clears the information.

A dialog box appears asking if you are sure you want to delete the entered data.

Select Yes.

Cancel (Esc)

Cancel (Esc)

Returns to the Transaction Details tab.

OK (Enter)

OK (Enter)

Returns to the Transaction Details tab and adds Test Question selected under Financial Summary.

Note: When receiving a money transfer that was sent with a test question, you are prompted to enter the answer provided by the receiver. Press the F10 key to display the actual answer. If the answers do not match, press the Esc key. Do not payout the transaction, and call the CSC Customer Relations department.

  1. Select the Pay Without ID option after advising the sender that Western Union assumes no responsibility for money being paid on ID Questions.  Otherwise, the payee must also produce a valid photo ID.
  2. Select one of the following:
    • Click the Clear (Alt-C) button or press the Alt-C keys to clear the fields.

    • Click the Cancel (Esc) button or press the Esc key to return to the 2. Transaction Details tab without saving an ID question and answer.

    • Click the Ok (Enter) button or press the Enter key to process the question and answer and return to the 2. Transaction Details tab.

To pay out on a test question

  1. From the Main Menu, click the Receive Money (F6) button or press the F6 key.

  2. From the Receive Money Menu, click the Regular Receive (F5) button or press the F5 key.
  3. Type the search criteria in the appropriate fields and then click the Search (Enter) button or press the Enter key.
  4. Select the transaction from the Transaction Selection List.
  5. If a test question was used, the following screen will automatically populate when the transaction is selected from the Transaction Selection List.

Transaction Selection List

  1. Read the question to the receiver and ask for the answer.
  2. Type their response in the Answer field.
  3. Click the Ok (Enter) button or press the Enter key.  The Test Question Validation dialog box appears.

Test Question Validation

  1. Select on of the following:
    • If the receiver answered the question correctly, click the OK (Enter) button or press the Enter key to continue the payout.
    • If the receiver answered the question incorrectly, click the Cancel (Esc) button or press the Esc key to cancel the payout.